Frequently asked questions & answers
We deliver worldwide
Orders to Sweden are handled by PostNord and we offer two delivery options based on the purchase value: Varubrev (under 5000 SEK) and REK (over 5000 SEK).
Varubrev includes home delivery, while REK delivers to a delivery location.
Our packages are adapted to the size of your letterbox and can in most cases be delivered directly to your letterbox. In exceptional cases, if the package does not fit, it will be carefully placed outside your door.
Please note that in accordance with PostNord's policy, the courier will assess the safety of delivering the package or choose to return it.
International orders are delivered with trackable delivery via Fed Ex, UPS or DHL Express.
We offer Free Shipping for orders over SEK 1000. The cost for other orders is SEK 39.
If you wish to cancel or update your order, you should contact customer service as soon as possible.
Please contact us and mark your message with "cancel/change" and include your order number and explain how we can help you. NOTE: We can only cancel or change an order if it has not progressed too far in the packaging process or has already been shipped.
If you discover any defects on your jewelry when you unpack it, please contact our customer service and we will help you. Please include your order number and information for quick processing.
We offer a 30-day right of withdrawal for purchases on the website. The withdrawal period starts from the day you receive your order or, in the case of split delivery, the last part of your order. Manage your return HERE.
You can read more about how to make a return HERE.
Unfortunately we are unable to make exchanges. Return your product and place a new order on our website. Notify us in the form about your new purchase and you will receive a free shipping code for your new order.
Each piece of jewelry is created by our Master Goldsmith & Creative Director Malin Carrick and is made in close collaboration with selected studios.
Malin has accumulated extensive experience and knowledge with her more than 30 years as a designer, goldsmith and product developer. She has worked with some of the most respected names in the jewelry industry, such as Gaudy, Efva Attling, Drakenberg Sjölin, by Sofia Wistam etc. and has a solid education in both goldsmithing, design and 3D CAD. Read more about Malin HERE .
A master goldsmith is an experienced craftsman who specializes in creating, repairing, and designing jewelry and objects made from precious metals such as gold, silver, and platinum. The title signifies that the individual has undergone extensive training and passed a master's examination to demonstrate their skill. Master goldsmiths combine artistic flair with technical expertise to deliver high-quality craftsmanship, such as jewelry making, gemstone setting, and engraving.
Each piece of jewelry is created by our Master Goldsmith & Creative Director Malin Carrick and is made in close collaboration with selected studios in Sweden, Europe and Thailand.
Our partners are carefully selected for their long-term commitment to quality, environment and sustainability. Those we work with today are certified according to both ISO 9001 and ISO 14001.
We always use recycled metals. In our jewelry collections we use recycled sterling silver 925 and Vermail plating with 18 karat gold and 2.5 micron. In our Fine Jewelry we use solid metals, traceable, conflict-free diamonds or lab grown diamonds.
In our jewelry collections, we use 925 sterling silver as the base material and gild it with a layer of 18K red gold using a technique called Vermeil. This means that the jewelry itself is mostly made of 92.5% recycled silver, mixed with 7.5% recycled alloy metals to provide strength and durability.
The gilding, or plating, consists of 18K red gold and is applied at a thickness of 2.5 microns, which is significantly thicker than traditional gilding. This thickness makes our jewelry not only look exclusive but also more durable and long-lasting for everyday use.
With this technology, we combine sustainable materials with luxurious design to create jewelry that both feels and looks like real gold, but is more accessible and at the same time responsibly produced. Read more about Vermail HERE.
In order for your jewelry to retain its luster and be usable for a long time, you need to take care of it. All jewelry wears out with use and after a while it gets a patina that can be seen as beautiful or that you may want to have restored. Read more about how to take care of your jewelry HERE.
Store your jewelry separately in soft bags or jewelry boxes to avoid unnecessary scratches and tangles.
We always recommend that you remove your jewelry during physical activity, showering, bathing and swimming to avoid unnecessary damage, discoloration and wear. This applies regardless of whether the jewelry is solid metal or vermeil. Read more about how to care for your jewelry HERE .
